In recent years, Sun outsourced much of its sales, counting on resellers to promote its products. That’s anathema at Oracle, which employs 22,000 salespeople and 11,000 software consultants who work directly with its largest customers. … “Astonishingly they laid off all the sales people and they laid off all the field service people. They just got rid of them all,” he said. “Guess what? Sales dropped. It’s breathtaking!”

I am not going to mention what company this reminds me of. I will mention that the quote is from Larry Ellison. I think this article is required reading for anyone in the enterprise IT market.