What The Dickens?

My company recently decided to move their Help Desk functions overseas. Previously, these were all located in Provo Utah. Our conversations over IM used to be short and sweet. This is my most recent conversation with our new offshore help desk.

(02:35:10 PM) Sal Darji: hi, are we having problems with teamsite?
(02:35:25 PM) HelpDesk2: Thank you for contacting the IS&T service desk. My name is Rio. How may I help you please?
(02:35:36 PM) HelpDesk2: i understand your concern sir
(02:35:48 PM) HelpDesk2: we are currently having an outage on the teaming website
(02:36:09 PM) HelpDesk2: what we can do for now is that i will create a ticket
(02:36:21 PM) HelpDesk2: a team is already taking care of the situation
(02:36:25 PM) Sal Darji: ok
(02:36:46 PM) HelpDesk2: we will inform you soonest on any developments to correct your issue
(02:37:21 PM) HelpDesk2: let me provide you with a ticket for reference and a specialist shall contact you through email
(02:37:35 PM) HelpDesk2: please wait for the incident ticket thank you
(02:37:38 PM) Sal Darji: ok, thanks!
(02:38:34 PM) HelpDesk2: please provide me with your contact number and novell email address
(02:39:11 PM) Sal Darji: shouldn’t you already have that?
(02:39:35 PM) HelpDesk2: this is just for update and verification sir
(02:39:46 PM) Sal Darji: <>
(02:39:53 PM) Sal Darji: <>
(02:40:17 PM) HelpDesk2: HDnnnnnnn this will be your ticket number sir
(02:40:26 PM) HelpDesk2: hope to resolve your issue soonest
(02:40:29 PM) Sal Darji: ok, thanks
(02:40:53 PM) HelpDesk2: your welcome is there anything else that i may assist you?
(02:40:59 PM) Sal Darji: no, thats it, thanks!
(02:41:37 PM) HelpDesk2: ok your welcome , we will keep you posted for more updates and development on the current issue thanks and have a wonderful day