My company recently decided to move their Help Desk functions overseas. Previously, these were all located in Provo Utah. Our conversations over IM used to be short and sweet. This is my most recent conversation with our new offshore help desk.
(02:35:10 PM) Sal Darji: hi, are we having problems with teamsite?
(02:35:25 PM) HelpDesk2: Thank you for contacting the IS&T service desk. My name is Rio. How may I help you please?
(02:35:36 PM) HelpDesk2: i understand your concern sir
(02:35:48 PM) HelpDesk2: we are currently having an outage on the teaming website
(02:36:09 PM) HelpDesk2: what we can do for now is that i will create a ticket
(02:36:21 PM) HelpDesk2: a team is already taking care of the situation
(02:36:25 PM) Sal Darji: ok
(02:36:46 PM) HelpDesk2: we will inform you soonest on any developments to correct your issue
(02:37:21 PM) HelpDesk2: let me provide you with a ticket for reference and a specialist shall contact you through email
(02:37:35 PM) HelpDesk2: please wait for the incident ticket thank you
(02:37:38 PM) Sal Darji: ok, thanks!
(02:38:34 PM) HelpDesk2: please provide me with your contact number and novell email address
(02:39:11 PM) Sal Darji: shouldn’t you already have that?
(02:39:35 PM) HelpDesk2: this is just for update and verification sir
(02:39:46 PM) Sal Darji: <>
(02:39:53 PM) Sal Darji: <>
(02:40:17 PM) HelpDesk2: HDnnnnnnn this will be your ticket number sir
(02:40:26 PM) HelpDesk2: hope to resolve your issue soonest
(02:40:29 PM) Sal Darji: ok, thanks
(02:40:53 PM) HelpDesk2: your welcome is there anything else that i may assist you?
(02:40:59 PM) Sal Darji: no, thats it, thanks!
(02:41:37 PM) HelpDesk2: ok your welcome , we will keep you posted for more updates and development on the current issue thanks and have a wonderful day
I am in Singapore this week for business. Because of my limited access to the Internet, I will not be able to blog consistently.
We parked in one of the many car parks in the city today, and I noticed that the parking structure had a sensor above each spot. The sensor allows the car park to know what spots are open. Open spots have green LEDs. In addition, a board announces the number of open spots on each level.
I noticed this when I was in Europe too. It strikes me as odd that I have never seen this type of system in the US. There may be a few in the US that have this system, but it it isn’t that common.
My friend Jay Gaffney is leaving on a long-distance scooter trip. He is driving a Stella (Indian-made) scooter with an external fuel tank. He will be quoting extensively from Pirsig and thinking about Allen Ginsberg for the entirety of the trip. I’m looking forward to following him on his blog.
I have no bed, little furniture, most of my clothes in big bags to be donated.
Smaller, yet substantial, piles exist. These piles needs to be packed into bags for the scooter. Pile of tools and parts, pile of clothes, pile of camping stuff, pile of other stuff.
I found this video through Zeb Dropkin’s blog. (Side-note: I went to high-school with Zeb.) Very simple explanation of what Google Wave is, and some of the benefits. No, I do not have any invites to give.
This is a great idea – picture from Switzerland. It is a consumption-based tax on garbage. They don’t pick up the bag if it doesn’t have a sticker. Sticker costs a Euro or so per bag. It forces you to minimize the amount of garbage you create.
The American system is to charge a “pickup” fee for each home, but it is not capped and there is no penalty for creating a lot of garbage. I guess you can call it the American way, though the idea seems un-American to me!
Alejo – you may recognize your garbage. (p.s. Thanks for showing us around Switzerland!)
